Last Updated: March 2026

Thank you for shopping with Cilot. This Shipping Policy explains how we handle, process, and deliver your orders placed through https://cilot.shop/.

1. Order Processing

  • All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. public holidays).
  • Orders placed after business hours, on weekends, or holidays will be processed on the next business day.
  • Once your order is processed, you will receive a shipping confirmation email with tracking information.

2. Shipping Time & Delivery Estimates

After processing, orders are delivered within 7–12 business days for most locations in the United States.

Please note:

  • Transit times may vary depending on your location, carrier delays, and seasonal demand
  • While we strive to meet delivery estimates, Cilot is not responsible for delays caused by carriers or unforeseen circumstances

3. Shipping Costs

🎉 We offer FREE shipping on all orders within the United States.

  • No hidden fees or additional charges at checkout
  • Free shipping applies to all eligible orders

4. Shipping Locations

We currently ship to:

  • All 50 states in the United States
  • At this time, international shipping is not available

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email
  • Tracking information may take 24–48 hours to update after shipment
  • You can track your package directly on the carrier’s website

6. Shipping Carriers

We work with reliable carriers to ensure your order arrives safely and on time. The carrier used may vary depending on your location and the order details.

7. Lost or Stolen Packages

If your package is:

  • Marked as delivered but not received – Check with neighbors or your local carrier. Contact us within 7 days for assistance.
  • Lost in transit – Contact us and we will help initiate a carrier investigation.

8. Damaged Shipments

If your order arrives damaged:

  1. Contact us within 48 hours of delivery
  2. Provide your order number and clear photos of:
    • The damaged item
    • The packaging

We will review your case and provide a replacement or refund as applicable.

9. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information at checkout.

  • If an incorrect or incomplete address is provided, Cilot is not responsible for lost or delayed shipments
  • Additional shipping fees may apply for reshipment

10. Split Shipments

  • In some cases, items in your order may be shipped separately depending on product availability
  • Each shipment will have its own tracking number if applicable

11. Contact Us

For shipping questions or concerns:

Cilot
11417 T St Apt 8
Sacramento, California 95811
United States

📧 Email: sales@cilot.shop
📞 Phone: +1 352-598-5110