FAQ – Cilot

Here are answers to the most common questions about shopping with Cilot.

1. What types of shoes do you sell?
We offer a wide range of footwear, including sneakers, casual shoes, and trendy styles for men and women.

2. How long does shipping take?

• Order processing: 1–3 business days
• Delivery: 7–12 business days within the United States
• Shipping is free on all orders

3. Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email.

4. Can I cancel my order?
Orders can be cancelled within 24 hours of purchase. After that, cancellation is not possible, but you can return items after delivery.

5. What is your return policy?
We offer a 15-day return policy from the date of delivery for items in their original condition. See our Return & Refund Policy for details.

6. How do I return a damaged or defective item?
Contact us within 48 hours of delivery with your order number and photos of the damaged item. We will provide a replacement or refund.

7. Do you ship internationally?
Currently, we ship only within the United States.

8. How do I contact customer support?
📧 Email: sales@cilot.shop
📞 Phone: +1 352-598-5110