At Cilot, we understand that sometimes you may need to cancel an order. This Cancellation Policy explains how cancellations are handled.

1. Order Cancellation Window

  • Orders can be cancelled within 24 hours of being placed.
  • After 24 hours, orders may already be processed or shipped and cannot be cancelled.

2. Orders That Cannot Be Cancelled

  • Orders that have already been processed or fulfilled
  • Orders that have been shipped or dispatched
  • Requests made after the 24-hour window

If your order cannot be cancelled, you may request a return after delivery according to our Return & Refund Policy.

3. How to Request a Cancellation

To cancel your order, contact us as soon as possible:

📧 Email: sales@cilot.shop
📞 Phone: +1 352-598-5110

Please provide:

  • Full name
  • Order number
  • Email used at checkout
  • Reason for cancellation (optional)

We will confirm whether your order is eligible for cancellation.

4. Refunds for Cancelled Orders

If your cancellation request is approved:

  • A full refund will be issued to your original payment method
  • Refunds are usually processed within 5–10 business days, depending on your bank or payment provider

5. Late Cancellation Requests

If your order has already been processed or shipped:

  • Cancellation is not possible
  • You may follow our Return & Refund Policy once the item is delivered

6. Seller-Initiated Cancellations

Cilot reserves the right to cancel orders in the following situations:

  • Suspected fraud or unauthorized transactions
  • Payment verification issues
  • Incorrect pricing or product information
  • Stock unavailability

In these cases, a full refund will be issued.

7. Contact Information

For cancellation requests or questions:

Cilot
11417 T St Apt 8
Sacramento, California 95811
United States

📧 Email: sales@cilot.shop
📞 Phone: +1 352-598-5110